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United Airlines 787 Dreamliner Polaris business class cabin Flight from Newark to San Francisco during coronavirus Wendy Perrin boys

If You Have To Fly in a Pandemic, Here’s Where to Sit on the Plane

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UPDATE ON JULY 19: It’s been 14 days since Tim and the kids returned from California, nobody got sick, and both kids tested negative for Covid-19. (Tim was not tested.)  This update does not represent a recommendation that people fly; I am simply reporting the outcome of my family’s decisions, as described below.

As you know from Steps to Reduce Your Health Risk When You Fly, the problem with flying nowadays is likely not the air on the plane; scientists say the HEPA filtration system generates hospital-quality air. The problem is the close quarters and the unpredictable behavior of other passengers.  While it may be impossible to know with certainty how empty or full a flight will be or whether there might be passengers who refuse to wear masks (note: major U.S. airlines require passengers to wear masks), it is certainly possible—if you need to make an essential airline trip (remember, the CDC advises against non-essential travel)— to choose an aircraft layout and seat location so as to mitigate your risk.

That was my goal when I had to book a transcontinental flight for my husband and two sons. They flew from Newark to San Francisco on United Airlines on June 25. Based on their experience, here’s my advice for picking planes and seats so as to lessen your risk:

Know which airlines will keep seats empty during your flight.

Back in April when I booked the flight and chose the seats I wanted, United was blocking certain seats to try to maintain some space between passengers. But I knew I could not count on those seats remaining empty. United offered no guarantee that it wouldn’t fill every seat if it could. And, in fact, United is now no longer blocking seats; this week, the airline’s communications chief, Josh Earnest, said that blocking middle seats is just a PR strategy and not a safety strategy, since it still doesn’t keep passengers six feet apart.

By contrast, Alaska Airlines, Delta, Jetblue, and Southwest promise to keep certain seats blocked through at least the end of July: Alaska says it will block middle seats and cap flights at 65% capacity through July 31. Delta says it will block all middle seats, and some aisle seats in aircraft with 2×2 seating configurations, through September 30. Jetblue is blocking seats through July 31: middle seats on big planes, aisle seats on small ones. Southwest says it will block middle seats through September 30.

American and United are booking their flights to capacity when possible. United says it will alert passengers beforehand if their flight is “expected to be fairly full.” If you want to change your flight, the airline will let you do so for no fee; if you want to cancel, the airline will give you a credit toward a future flight in the amount that you paid. (See the “Prioritizing Your Well-being” section here.)  I recommend calling the airline ahead of time to check how full your flight really is (as opposed to waiting for the airline to alert you).

If you’re going to splurge on a business-class seat, pick an aircraft model where that will make a big difference.

I wanted a nonstop flight (to reduce time in airports), which limited my options to Alaska, Jetblue, and United. On United.com, as I pulled up flights during the search process, I compared every plane on offer between Newark and San Francisco by clicking to find out the aircraft model and view the seat map. My goal was to put as much physical distance as possible between my family and other passengers, and if there was ever a time when I was willing to pay more for that, this was it, so I checked out all the business-class options too. I saw that United was flying a 787-10 Dreamliner with the Polaris business-class cabin. The seat design means that you get something akin to your own cubicle onboard. Here’s a 3-D, 360-degree view of the cabin, so you can see how each passenger is partially shielded and how there are many solitary window seats with no aisle seat next to them. (If you hold your cursor down on the 3-D view and scroll in a circular fashion, you can “tour” the cabin.)  And the seats were surprisingly affordable (this was back in April, when the coronavirus outbreak was peaking in New Jersey).

It was the combination of the seat design, the cabin spaciousness, the newness of the plane, my elite status with United, and the price—plus the fact that if I needed to change the flights, United would have the most other flights to choose from—that made this option the best for my family’s needs. (If you’re comparing flights and can’t easily determine the aircraft model, seating configuration, and other seat details via the website you’re using, you can do your seat research on Seatguru.)

teenage boys traveling in business class United flight with masks on

My kids had seats with protective barriers.

When choosing your seat location, consider all the factors that might protect you from other people’s movements.

After studying the layout of the seats in the business-class cabin, I assigned my family seats in the last row. Here’s why I wanted the last row:

  • Since the business-class lavatory is at the front of the cabin, there would be no foot traffic past them to/from the lavatory.
  • The other passengers in the cabin would be seated in front of them, facing forward, so if any of those passengers were to cough or sneeze, they would hopefully do so in the opposite direction from Tim and the kids.
  • The aircraft door is immediately behind that row.  This increased the probability that my family could board the plane last and not have to walk past already-seated passengers. (Boarding the plane last meant they could avoid standing in line at the gate.) They would also probably be able to disembark first.

Tim reports that we made all the right decisions and that the flight felt very safe, as did the entire airport experience. Newark airport was empty. In the TSA line, nobody touched anything. At each gate was a gallon jug of hand sanitizer. When they boarded the plane, they were given wipes so they could wipe down their seat area. Every passenger Tim saw onboard wore a mask. Every airport staffer and traveler he saw at EWR and SFO wore masks, although a few passengers at SFO had their masks at their chins as they spoke on their mobile phones.

United flight crew attendant with mask around chin

The purser was the only person Tim saw onboard whose mask was not covering his nose and mouth.

Tim reports that there were only two exceptions to his sense of safety on the flight: (1) The United Airlines purser wore his mask at his chin instead of over his mouth and nose. (2) At the end of the flight, passengers were in a rush to get off the plane and kept only about two feet of distance from one another when emerging from their seats and moving from the plane to the jetway.

Based on my family’s flight experience, we have a few more tips to share:

When I dropped Tim and the kids off at Newark airport, they wore goggles, but they’ll be trying out face shields on the return flight.

  • Consider wearing a face shield (in addition to a mask). It can protect your eyes or at least prevent you from touching your eyes with unwashed hands.  When I dropped Tim and the kids off at the airport, they wore goggles recommended to us by a friend who is an E.R. doctor. The goggles fogged up, though, so I’ve shipped face shields to the boys for the return flight.
  • Use the lavatory earlier rather than later.  As you know from Steps to Reduce Your Health Risk When You Fly, the lavatory is cleaner earlier in the flight.  My family’s goal was not to use the lavatory at all.  And they succeeded!  They used the airport restroom immediately before boarding and immediately after disembarking. (And they report that everything in the airport male restrooms was touchless.)  During the flight, they never left their pods; they stayed nestled down behind their privacy barriers.
  • Bring a sweater. They turned their air nozzles on for purified air throughout the flight, but those nozzles blast cold air, so it got chilly.
  • Bring food. Newark airport was empty, with restaurants and almost everything else closed except for one convenience store on each pier. Tim and the kids brought deli sandwiches from home, in case the food service on the flight didn’t happen or didn’t appear to be safe. As it turned out, everything served to them—including silverware—came wrapped in plastic.

 

map with beach chairs -2734535_1920 CR Pixabay

Airline Miles and Points: How to Get the Best Award Flights in 2020

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The major U.S. airlines haven’t had to work very hard to win our business over the past several years. With the economy growing and the number of carriers shrinking (thanks to mergers), their planes have been packed. And since they’re able to sell their seats, they aren’t too interested in making them available for award travel. That’s why your best bet for using miles in 2020 is to look abroad to these airlines’ alliance partners, many of whom fly to the U.S. and do have empty seats. On these partners, you’ll get the greatest value exchanging your miles for international business and first class. Here are five more ways to get the most out of your miles this year:

Be flexible…and persistent.

The key to getting the award ticket you want is to be willing to consider a range of dates or at least connecting flights. If your heart is set on the only non-stop flight on your route and there’s only one day you can travel, it might work out, but the odds aren’t in your favor. Airlines don’t always make it easy to find the awards either: American Airlines features only some of its partners on its website, and Delta.com and United.com frequently throw errors. Pick up the phone and call, but know that the agents aren’t always incentivized to be helpful either. I never assume that no means no in air travel until I’ve heard it three times.

Here are just a few of my go-to routes for redeeming premium-cabin award travel where I find a great deal of success:

•Air France business class using Air France’s own miles (transfers from major bank programs)
•Singapore Airlines business class using Singapore’s own miles (transfers from major bank programs)
•Emirates first class (Emirates is an American Express and a Chase transfer partner)
•Korean Air first class using Korean’s miles (transfer from Marriott)
•Cathay Pacific business class for four passengers if booking 6–11 months in advance (American or Alaska miles)
•Asiana business class (United partner, bookable with miles from any Star Alliance program)

Your credit card choice matters more than your airline choice.

Miles aren’t about flying anymore. About two-thirds of miles are sold to and awarded by third parties, largely credit-card–issuing banks. There’s intense competition for credit-card customers. Use that to your advantage. These are my picks for the best credit cards for travelers.

Airline credit cards are for benefits, not spending.

If you don’t fly one airline enough to earn frequent-flier elite status, but you do fly one several times a year, get their credit card. At a minimum, that will entitle you to free checked bags and priority boarding It also means you won’t be forced to gate-check your carry-on, and you will be able to bring on a carry-on even if you’re booked on a dreaded Basic Economy fare on United. But don’t put any unnecessary spending on the airline credit card, because….

Bank programs that transfer to miles earn rewards faster and give you greater flexibility.

Even if you want to collect Delta miles, the Delta card doesn’t earn the most SkyMiles. American Express Membership Rewards cards transfer to SkyMiles and to other airlines too, and they earn points faster than the Delta card. The same is true for the United card and Chase’s Ultimate Rewards products, such as the Sapphire Reserve.

Use an airline card for the benefits, but put your spending on a card whose points—like American Express Membership Rewards or Chase Ultimate Rewards—transfer to a variety of mileage programs. You’ll earn more points, and you’ll have the flexibility to put them where you need them later, once you know the trip you want and which airline has availability.

Consider buying your ticket (with money, not miles).

Even though planes are full, fares are lower than they were just a few years ago. First, there’s competition from ultra-low-cost carriers such as Spirit and Frontier in the U.S. and Norwegian across the Atlantic. Second, airlines are now better able to offer lower first-class fares because of changes to the technology they use—especially for premium cabins. Domestic first class used to be several times more expensive than coach; now it’s frequently less than 50% more.

Business class and premium economy go on sale. In addition, British Airways will give $200 off even a sale-fare business-class ticket to AARP members (and this is stackable with a 10% discount for Chase British Airways credit-card customers). There are great deals out there. Take advantage of them when they pop up, rather than searching for award trips that require greater flexibility (and sometimes too many miles). Consider premium economy—akin to domestic first class—rather than business class, especially for daytime flights when you don’t need that bed. Norwegian, especially, sells it at bargain prices to Europe.

Once coronavirus concerns subside, be on the lookout for cheap business class fares to and through China. China Eastern, Hainan, Sichuan, and Xiamen all run sales and sometimes their U.S. counterparts will match pricing. Once you’re in Asia, buying cheap tickets to your final destination or redeeming miles to local destinations can make great sense.

There’s still tremendous value in frequent-flier programs, but that value is only really achieved by using miles to fly on non-U.S. airlines—or by transferring miles to the programs offered by those international airlines, if you’re willing to venture into the less familiar.

 

Gary Leff is the points-and-miles expert behind View from the Wing and the award-flight booking service BookYourAward.com. Follow him for smart takes on airlines, credit cards, points and perks on Facebook and Twitter, and sign up for his newsletter at View from the Wing.

Singapore Airlines premium economy seat

How to Get the Best Business Class or Premium Economy Flight Experience

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Figuring out how to get the best value on air travel is one of life’s most infuriating challenges. It’s not just about the dollar value of airfare either: The algorithm travelers have to invent in order to rank competing priorities of seat comfort, seat location, checked luggage fees, overhead bin space, boarding order, Wi-Fi access, power outlets, inflight entertainment options, and mileage rewards is more complicated than the one Google uses to return your everyday search results.

To help travelers cut through the noise, we asked air-travel booking guru Brett Snyder for insights and strategies on how to get the best flight experiences and airfare values. Snyder founded a company called Cranky Concierge, which specializes not only in ferreting out the smartest routes and fares for your specific trip, but also in monitoring your chosen flight to let you know asap if anything goes wrong and, even more crucial, provide emergency rerouting assistance if your flight is delayed or canceled, or if you miss a connection. Snyder’s deep knowledge of the air travel world is one reason we invited him to speak at our 2017 Global Travel Summit, and it’s also why we tapped him for the following tips. “The idea is that there are trade-offs in travel,” Snyder told us. “And you can pick and choose the things that matter to you to find the best options for what you want and need to do.”

At the 2017 Wendy Perrin Global Travel Summit Brett Snyder of Cranky Concierge shares tips on how to get the best flight experience for your dollar

At the 2017 Wendy Perrin Global Travel Summit, Brett Snyder, founder of air-travel-assistance company Cranky Concierge, shares tips on how to get the best flight experience for your dollar.

How to Get the Best Business Class Flight Experience

The challenges:

“Lots of airlines have ‘flat beds’ now, but not all flat beds are equal,” Snyder cautions. “[Travelers] don’t always know what the seats are like. How would you know that the Emirates 777 doesn’t have fully flat beds, or that different aircraft on the same route don’t have the same seats?” Two other critieria to consider are the cabin’s seat layout (do all seats have direct aisle access?) and whether each seat is a private cocoon. “Having a leading business class [used to mean] you had to have flatbed seats, but then the goalpost moved and became direct-aisle access,” Snyder says, before explaining why this is important: “United still has some planes without direct-aisle access, which means most of their seats are 2-2-2. So if you’re traveling with kids, you can be sitting next to them—it’s still a flatbed but at least you’re there with them. But Virgin Atlantic, across the fleet, the seats are basically individual seats. You can have your kid near you, but not right next you, and you won’t see them from your seat because they’re meant to be private.”

The solutions:

Snyder recommends three tools that help inform a clear picture of what you’ll be getting in a particular business class cabin.

  • One is SeatGuru, where the seat maps show the layout of the cabin. “Those seat maps won’t tell you much about how great or terrible the product is; you’ll just see a square where the seat is,” he says. “But it’ll tell you whether you’re sitting together with someone or not.” The catch is that airlines often have multiple configurations on each aircraft type, so you need to make sure to compare the airline seat map with Seatguru on your specific flight to make sure you’re looking at the right one.
  • Brett’s other tool recommendation is online trip reports. These are photo-heavy, often very detail-oriented reviews written by travel bloggers about their specific flight experiences. “A seat map will tell you there are flatbeds, but a trip report will say, Yeah and they’re shredded and half of them didn’t work,” Snyder says. “We send these to clients all the time if they’re trying to decide between two flights.” He names One Mile at a Time, The Designair, Travel Codex, and TravelSort as a few he regularly points his own clients to. Some trip reports span the whole flight experience: what the lounge is like, the check-in process, the boarding process, the inflight food, and more. “Typically what I do is Google, for example, ‘Emirates 777 business class trip report’: include the airline, the aircraft, the cabin, and the words ‘trip report’. Then look at the pictures,” Snyder says. “That’s what we’re really trying to show people with this: what it really looks like on the airplane.”

How to Get the Best Economy Flight Experience     

The challenges:

If you can’t afford business class—or simply prefer to spend your travel dollars elsewhere—how do you nevertheless maintain some level of comfort and dignity?

The solutions:

Snyder has three suggestions for making your flight comfortable if you opt to turn right, rather than left, when you board.

  • To save money, but still have a better overall flight experience, consider coach or premium economy on the way home. “One example I like is if someone is going on their honeymoon,” Snyder says. “They get married, they’re going to the airport soon after, and they want to sit in business class—they want the champagne and to continue in the halo of the wedding. But after two weeks, you just want to get home, so maybe you don’t care. If you had to choose [where to delegate your funds], you could just sit in coach. Another example is if you’re going to Asia and even if it is your honeymoon, let’s say going over it’s a daytime flight, but coming back it’s an overnight flight, so you might want business class on the way back so you can sleep. Just piece it together based on the budget you have and what’s important to you.”
  • Get to know what “premium economy” really means. “An increasing number of airlines have premium economy, but it’s very different from what people in the United States think,” Snyder says. “It’s not just a coach seat with a little more leg room.” Real premium economy, he explains, has wider seats, more legroom, often a leg rest, upgraded food, priority boarding, a smaller cabin. “So it almost feels like domestic first class, which isn’t all that great but it’s better than coach. For some people, that’s a great upgrade over what you’re used to, and it’s a whole lot nicer and more affordable.” Snyder notes that American, Delta, and United all have a premium economy category and do a good job with it, as do foreign carriers Virgin Atlantic, British Airways, Lufthansa, Air France, Alitalia, Japan, ANA, Cathay Pacific, Singapore Airlines, and Air New Zealand.
  • Snyder speculates that the number of low-cost airlines flying over the Atlantic is likely to increase in the near future, so travelers should keep their eyes open for news on this front. “Norwegian is the most visible of these so far,” he says. “They are flying to a ton of places, and it’s only going to continue. They also have cheap one-way fares. Long-haul one-way flights are traditionally very expensive,” Snyder explains, so this development is valuable: Travelers can now use miles for a one-way ticket to Europe, then buy a ticket home that won’t be outrageously expensive. Snyder raises all the usual flags about low-cost airlines: You have to pay extra for food and baggage, etc., and if something goes wrong with your flight, an airline like Wow doesn’t have the same support as, say, United, where there’s a network of airline partners to help take you where you need to go. Still, Snyder says, the low-cost airlines have their benefits: “We have often found that it can be cheaper to buy two one-ways on Norwegian than a round-trip.” Interestingly, all of this is good news for every traveler, not just those trying to fly on a shoestring: Snyder expects this competition to drive down pricing on the bigger-name airlines.

Be a smarter traveler: Use Wendy’s WOW List to plan your next trip. You can also follow her on Facebook and Twitter @wendyperrin, and sign up for her weekly newsletter to stay in the know.

United's Polaris business class cabin

How to Find Affordable Business-Class Airfare to Europe, South America, and Asia

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Question:

Wendy, we’d like your help finding a reliable airline ticket consolidator for a July trip for five of us. We need two business-class and three economy tickets on the same plane. Thank you for any guidance you can give us. —Bonnie

Answer:

Bonnie, for business-class consolidator airline tickets, you might try Blake Fleetwood of Cook Travel, a boutique consolidator with 35 years of experience and a high level of personalized service. Blake negotiates low fares with all the major airlines to just about every international destination, mostly in business or first class; his best deals are to Europe, South America, and Asia. Look to him when you have some flexibility in your travel dates, so that his team can peruse the options to find you the best deal.

Blake’s business-class fares save you between 10% and 40%, depending on how far ahead you’re buying them (three to four months is ideal, though you can sometimes find great deals at the last minute) and the time of year you’re flying. Business-class fares are relatively low during holidays such as Thanksgiving, Christmas, New Year’s, and Easter. They’re relatively high from September through November and March through May, since those are the two peak times of year for business travel.

Blake’s team is available 24 hours a day, and they have an emergency hotline if your flights go awry en route. Beware of less reputable consolidators that may be reselling frequent-flier tickets; if you can’t earn miles on a ticket, that’s a likely sign that it’s fraudulent. Another bonus: Blake’s business- and first-class fares are almost always refundable, though sometimes minus a penalty of about $500 per ticket.

UPDATE:  The company mentioned above, Cook Travel Inc (based in New York City), is not affiliated with Thomas Cook Group Plc (based in Britain), which went bankrupt on September 23, 2019. The company mentioned in this article is not affected by that bankruptcy.

Singapore Airlines plane in the sky

Strategies for Flying Smarter in 2018

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When George Hobica founded Airfarewatchdog.com, he solved one of the most frustrating challenges for fliers: how to tell if you’re getting the best price on a flight. But suddenly, by signing up for the website’s customizable low-fare alerts, fliers were receiving key fare information and assurance right in their inboxes. Over the years, the website has continued to come up with solutions for travelers, including a hotel-deal finder and one-sheets for domestic airlines that detail fees, contact numbers, and user reviews all in one place. So when we started wondering what 2018 is likely to have in store for airline passengers and how to make the best of any changes, we went right to George. These are his top five strategies for flying smarter in 2018.

1. Economy class seating will get tighter, so it’s never been more necessary to research before you book.

Those flying in economy class will see seats spaced closer together. Visit SeatGuru to see which airlines have added extra seats to rows in economy and which have added more rows per plane. JetBlue will remain the only U.S. airline with at least 34 inches of space between rows in economy (the others may space them 30 or 31 inches apart).  On the plus side, airlines are expanding their premium economy cabins on international routes, with United being the latest to announce they are adding premium cabins this year.

2. Business class will feel more private and get upgrades, so this could be a good year to consider splurging (or spending miles).

Singapore Airline's new first class suites are like mini apartments

Singapore Airline’s new first class suites feature a real bed. Photo: Singapore Airlines

Some airlines will be adding more privacy to their business class cabins, offering all-aisle access in a 1-2-1 configuration. Singapore Airlines’ new first class “Suites” will feature a real bed and a seat, not just a seat that turns into a bed (two people traveling together can turn them into a cozy double bed). British Airways is rolling out an enhanced business class cabin with quilted mattress pads and a fancier meal service.

3. You’ll fly more comfortably if you choose the right planes.

We’ll see newer planes on many more routes, but be sure to opt for the Boeing 787 Dreamliner and the Airbus A350, if available, on ultra-long-haul flights. These aircraft lower the equivalent altitude inside the cabin by about 2,000 feet compared to other planes, meaning you’ll breathe easier and generally feel better on long flights. They also keep more passenger-generated humidity inside the plane; your mucous membranes will thank you for choosing one of these aircraft. Boeing shows where the Dreamliner flies and on which airlines. There are many similar sources for the A350 (just do a search for “A350 routes”). Or ask a travel agent.

4. Watch for new technology that will speed and simplify boarding.

 

britishairways biometric boarding gates LAX

British Airways has introduced biometric boarding at LAX. Photo: British Airways

We will see more airlines automate the boarding procedure by using self-boarding via facial-recognition technology. British Airways tested this on international flights from LAX in January and eventually all airlines will use self-boarding turnstiles to speed the process and make it more secure. (Scans of U.S. passport holders are compared to their photos stored by Customs and Border Protection; scans of foreign visitors are compared to photos captured by cameras at immigration.) I recently witnessed 180 passengers self-boarding a Dreamliner in less than 20 minutes. No need to show passports or boarding passes, just look into the camera and pass through the turnstile.

5. Spend more time in airport lounges—they’re improving.

Air Canada's business class lounge at Pearson Airport in Toronto

Air Canada’s business class lounge at Pearson Airport in Toronto. Photo: Air Canada

Passengers with access to airport lounges will find vastly improved pre-flight dining options. Air Canada, for example, has launched a new business class lounge at Toronto’s Pearson Airport, available only to paid business class passengers, that combines the traditional amenities found in airport lounges with a restaurant helmed by Vancouver-based celebrity chef David Hawksworth. Those operated by United, American and Delta, many of which were showing their age, are getting upgrades: new furniture, décor, and lighting, with places to charge your electronics at every seat, and a wider choice of edibles (Delta now serves a full hot breakfast in some of its Skyclubs). Most U.S. airlines will sell you a day pass for about $50 (think of it as three airport martinis plus free Wi-Fi and nibbles and it won’t sound so pricey).

Singapore Air first class suites a380

The Big Air Travel Trends of 2018: More Comfort and Price Points

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There’s nothing quite like planning a big adventure to see something amazing, but chances are at some point along the way, you’ve had a momentary sense of dread. After all, to get to any of these exotic locales, you’re likely going to have to fly, and for some, that’s not a pleasant thought. Fortunately, trends in 2018 continue to point toward a better flying experience with more ways to get more comfort, more direct flights, and more flexible pricing options. Below, you’ll find 5 air travel trends (at least 4 of which are unequivocally positive) to look for in 2018.

New international routes from midsize cities

paris vacation rental with view of eiffel tower France

It’s never been easier to get to Europe from midsize cities. Airlines are adding routes such as Indianapolis-Paris, Nashville-London, and Philadelphia-Prague. Photo: Paris Perfect

If you live in the middle of the country, you’ve long hated having to connect through a traffic-choked U.S. airport to get over to Europe. This year, things are changing. Icelandair just announced it will fly from Kansas City to Iceland (and beyond). This follows an earlier announcement that both it and competitor WOW will fly from Cleveland. Bonus: Both Icelandair and WOW tend to have very competitive fares compared to the big guys. British Airways begins flying from Nashville to London this summer, and Delta will connect Indianapolis and Paris. Conversely, big U.S. cities are getting connected to smaller European cities. Flights like Newark to Porto, Chicago to Venice, and Philadelphia to Prague will be operating this summer. It’s never been easier to get from anywhere in the U.S. to anywhere in Europe.

First class gets (more) extravagant

Emirates' first class rooms with floor-to-ceiling walls and fully flat beds. Photo: Emirates

Emirates improves its first class by offering rooms with floor-to-ceiling walls and fully flat beds. Photo: Emirates

International first class has become increasingly scarce over the years as airlines opted to put most resources into an upgraded business class instead. But those airlines that have kept first class around have started to upgrade their offerings beyond anyone’s wildest dreams. Emirates has recently rolled out a new first class featuring floor-to-ceiling walls making for a completely private room for each first class passenger (even more awesome than their suites, which had doors but not full walls). For those in the middle of the cabin, fear not. There will be virtual windows with real-time views of what you’d be seeing outside. Singapore Airlines has also put forth a similarly impressive major upgrade. On Singapore, if you’re traveling with another person, you can combine two of the suites to make one big one. If you don’t have an unlimited budget, you may want to consider using your miles, if you can find the space. And make sure to confirm that your route has the new suites onboard before you buy.

Premium economy takes center stage

Delta Premium Select premium economy seats

Delta is one U.S. airline improving its premium economy seating (called Premium Select) to compete with international airlines. Photo: Delta

If you’ve flown Economy Plus on United or Comfort+ on Delta, you may think you’ve flown premium economy, but you haven’t. Real premium economy is more than just the little extra legroom you’ll find on most domestic airlines today. It’s a wider seat that usually has leg or foot support. You get upgraded meals, priority check-in/security/boarding, and you get a higher baggage allowance. This cabin in between coach and business class has been around for years with some foreign airlines, but it’s becoming more and more popular. This year, U.S.-based airlines are finally stepping up their game. American now has many of its 787 and 777 aircraft flying with a premium economy cabin. Delta has also rolled out premium economy on its new A350 aircraft with more to come. Just last week, United announced it would introduce its own version of premium economy on some international flights as well. If you’re on a budget but want something better than coach, pay close attention to these options. You can often find premium economy options for less than double the price of coach and half the price of business class.

Business class gets stripped down (but at least fares are coming down)

We’ve only just seen the beginning of this trend, but I expect it to pick up steam in 2018. Business class has always been expensive, but fares have been coming down. With that trend, airlines have started pulling some amenities out of the basic business class fare. For example, Virgin Atlantic has long provided chauffeur service for its so-called Upper Class passengers. That perk was taken away from those on the lowest business class fares. Then there’s the case of British Airways, which actually charges for a seat assignment on any business class fare. As premium cabin prices become more competitive and airlines feel the pressure, you can expect to see more of the “à la carte” style we’ve seen in coach. That should mean lower business class fares will be available, especially if all you care about is that flat-bed seat and not the other frills. Let’s just hope they do a better job of implementing it than they did in coach.

The rise of one-way pricing

Lisbon, Portugal. Photo: Pixabay

More airlines are offering affordable one-way pricing and in some cases, as with TAP Air Portugal, a free stopover in their home country. Photo: cristinamacia/Pixabay

Remember the days when flying in the U.S. meant having to buy a round-trip ticket and stay over a Saturday night to get the lowest fares? Those days are mostly gone thanks to the entrance of low-cost carriers, but that kind of pricing is still largely intact when you fly over the oceans. As low-cost carriers make inroads on long-haul flights, however, we’ve seen some airlines start to melt away those restrictions to get a leg up. Over the Atlantic, Norwegian, TAP Air Portugal, Icelandair, and Aer Lingus are known for having good one-way fares (and both TAP and Icelandair’s flights include a free stopover in their home countries). This can be hugely helpful if, say, you have enough miles to fly one way over water but not the return. This allows you to mix and match to get what you need, and it’s a welcome improvement.

 

Brett Snyder is President at Cranky Concierge, where he specializes in air travel assistance. Brett’s the guy to call when you need to find last-minute alternatives to canceled or delayed flights, book a complicated airline itinerary, or find an ally who can talk directly to airlines and untangle their rules and regulations. You can also follow his news and insights into the air travel world on his blog Cranky Flier.

Airplane travel

Ask Wendy: How to Compare Long-Haul Business Class Flights

Question:

Wendy, we have booked a trip to Sri Lanka in January with your Trusted Travel Expert.  American Airlines and Etihad are having a challenge with our business-class reservation, so we are considering Cathay Pacific.  Are Etihad and Cathay Pacific business-class seats/service about the same? —Jeanne

This was my business-class seat on Cathay Pacific from Newark to Hong Kong. Note the size of the TV screen.
But it was hard to take my eyes off this: the northern lights outside the plane window, somewhere over Siberia.
As you can see, Cathay’s business-class seats are pretty spacious.
The in-flight amenities kit
The late-night supper menu
The wine list
Business-class snacks on demand include this won ton noodle soup, Black Angus burgers, and Häagen-Dazs ice cream.
Doug checks out the view from one of Cathay Pacific’s Hong Kong airport lounges.
The lounge’s coffee and tea bar
I ordered up a crême brulée cappuccino. It tasted as good as it looked.
Flavors of JING tea served in the lounge include Flowering Jasmine & Lily, Whole Chamomile Flowers, Whole Peppermint Leaf, Lemongrass & Ginger, Organic Jade Sword, Traditional Iron Buddha, Jasmine Silver Needle, and 1990’s Royal Loose Cooked Pu-Erh.
Airport lounge pre-flight comfort food: Won ton noodle soups from the lounge’s noodle bar and Hong Kong-style milk tea.
Condiments in the noodle bar for spicing up your won tons
The lounge was so comfy we didn’t want to leave!
As lovely as the lounge was, though, the highlight of our whole experience was still the northern lights out the airplane window.

Answer:

Jeanne, I flew Cathay Pacific to Sri Lanka myself last December—via Hong Kong, the airline’s hub—and I can assure you that business class on Cathay is very comfortable and highly civilized, with flat-bed seats and gold-standard service, not to mention won ton noodle soup whenever you like. Cathay’s premium-class cabins rank among the world’s best, as do its fabulous Hong Kong airport lounges, but here are two ways you can compare Cathay’s seats with Etihad’s:

First, you can compare seats on different aircraft by using SeatGuru’s airline seat comparison charts. On the appropriate chart (in your case, the Long-Haul Business-Class Comparison Chart), find the two aircraft you are choosing between and compare their seat width, seat pitch (which indicates legroom), amenities such as on-demand TV and power ports, and other features. Second, you can use Routehappy to find out the pros and cons of any two flights on the same route. Type in your origin and destination cities, and the site will compare the different airlines flying that route and tell you the smartest choice.

You should also know that Cathay’s Black Friday sale, happening now, is offering astonishing bargains to Hong Kong and Asia. Business-class airfares from U.S. gateways to Hong Kong start at just $3,187 roundtrip. The travel window is January 1 – May 23, and your deadline for purchase is November 29. Here’s a link to the business-class sale. Cathay is offering similarly steep bargains in premium economy too. Prices start at just $1,185 roundtrip to Hong Kong. Here’s the link to the premium-economy sale.

Cathay’s premium economy to Hong Kong, I can tell you from first-hand experience, is surprisingly comfortable, thanks to the seat width and degree of recline, the leather-padded footrest (to make sleep comfier), and snacks on demand.  When my family flew from Newark to Sri Lanka last December, the kids sat in premium economy on the Newark-Hong Kong leg, and the fact that they could have instant noodle soup in a cup whenever they wanted was huge. Between the four of us, we actually ended up experiencing four different cabins on our flights to and from Sri Lanka (there’s a long story behind that)—economy, premium economy, business class, and first class—and even economy (which I flew most of the way back to Newark, as I gave my 14-year-old my bu

United Airlines Business First class

How to Find the Best Flight with your Frequent Flier Miles

7 Replies

Question:

Wendy, is there someone you recommend to make airline reservations using frequent flier miles? I have a ton of United miles and American Express Membership Rewards points and am looking for someone to figure out the best way for me to use them. We want to fly to Europe this summer in business class.

Thanks,
Francis

Answer:

Francis, I get this question at least once a week. There are a few mileage-award redemption advisory services, but I’ve always sworn by Gary Leff, whose Book Your Award service, geared to travelers who want to fly in first or business class, has been put to the test by thousands of my readers over the years.

Gary is the blogger behind View From the Wing, a co-founder of the frequent-flier community MilePoint.com, and a one-time hilarious guest in a Colbert Report skit. His partner at BookYourAward.com is Steve Belkin, another mileage magician and the founder of Competitours, an Amazing Race–type travel company.

I’ve known Gary and Steve for years. Between them, they can figure out any first-class or business-class mileage ticket you need, taking into consideration your personal requirements (date range, maximum number of stops, etc.) and your available bank of miles, credit-card points, and other loyalty-program points. (And they’ll help you find more if you come up short).

They know which airlines offer the best award-seat value for which destinations. They come up with flights and routes that require fewer miles than you thought you were going to have to spend or that provide a few welcome layover days in a destination you thought you’d have to skip. And, if that’s not enough, once you’ve used your miles, they’ll teach you how to replenish your bank for your next trip. Their flat fee is $150 per ticket. They’re also insanely busy helping people like you so, if you do reach out to Gary and Steve, tell them I sent you.