Make Your Next Trip Extraordinary

Travelers Mark and Sandra Questad learn how to eat pho in a private home with their guides in Hanoi, Vietnam.

Mark and Sandra Questad learn how to eat pho in a private home.

A huge thanks to Dan for giving my husband and I a true 5-star vacation experience! After several Zoom calls and numerous emails of fine tuning the details, we set out on our trip to Vietnam and Thailand May 20th to June 3rd, 2024. It was a dream vacation for us and to say Dan’s team went above and beyond our expectations would be an understatement. We were given what I would call “white glove treatment” from the time we landed in Hanoi to the time we departed in Phuket. Every single transfer, from airport to airport and all the tours and excursions in between, was done with premium service. We rode in the best chauffeur-driven vehicles and had the most knowledgeable guides who seemed passionate about what they do. Our tours and every excursion was done privately (they remembered we prefer private tours and they nailed it!). Our accommodations were just as we hoped…boutique style or luxury, close to town where we can walk and mingle with the locals to experience the food, coffee shops and culture.

Hanoi was wonderful and we loved our junk boat stay on Halong Bay. But the highlight was definitely the seaplane ride back to Hanoi with stunning views of the bay. Our guide Duc did phenomenal, and we really enjoyed the modes of transportation we took around the city. The 2 young drivers who joined our guide, my husband and I and rode motorbikes with us made the trip so memorable. Really great kids! They chatted with us as we rode along, asking questions about our life as they shared about theirs, and they felt like old friends. We stopped by a private home to sample Pho with them and they showed us how to eat it. What a fun cultural experience it was and exactly what we love doing. It gave us a realistic peek into the everyday life of the locals.

In Chiang Mai we were in great hands with Berm. He showed us around his city and brought us to the night market where we sampled many local culinary delights and tried some exotic fruits, ending the evening with a lovely dinner on the river. We toured the countryside on bicycles and saw the area from a different perspective as we stopped for coffee at a local coffee roaster, visited local markets and ate lunch at a small restaurant. It gave us a nice glimpse into life in Chiang Mai. Berm was very personable and easy to visit with. He was flexible with us if we wanted to change some of the stops up a bit on our afternoon tour one day and accommodated us well. The elephant sanctuary visit was certainly memorable. The passion and knowledge the trainers have was evident and it gave us a new appreciation for the gentle giants (even if our ride into the mountains and over to the waterfalls was a bit intimidating!). We loved staying at the beautiful Tamarind Village and walking to the incredible Sunday market.

Bangkok was amazing and we really enjoyed our guide Kei. She took expert care of us and gave great attention to detail. Our accommodations at the exquisite Hotel Siam were our absolute favorite, from the service to the beautiful details at every turn. But Kei truly made this stop a top-notch experience. She paid special attention to details and gave us an amazing tour of the city. She catered to us and took such wonderful care, making sure that every bit of food we sampled and every place we ate at in Bangkok that day was covered. We were not expecting that. She was so kind and generous. We loved the private long tail boat tour on the canals. (My husband loves anything on the water and they must have caught that detail in the planning? Several details involved boats/water activities.) We took a tour along the canal, just the 3 of us, as she showed interesting things along the way and stopped to have us walk along the little alleyways to catch an inside glimpse of life. This is exactly what we love…seeing how the locals live. We stopped as she chatted with an older couple who happened to be her friends’ parents. They invited us into their home, proudly showed us around and offered us fruit from their tree and chilled, cut-up fruit at their table. That was so special! We loved our “Cooking with Poo” experience and the cultural part of shopping for the ingredients in the slums of the heart of Bangkok’s market. Kei was flexible with her schedule and plans, while still making sure we covered areas she felt would give us a great “Bangkok” experience, but asked us what we would like to see and do as well. We had some great dining and food sampling (from China Town to one of her favorite restaurants on the water, and it was lovely!). We are foodies and our tour guides covered that every time :) We toured the flower market and visited the Icon Siam for incredible rooftop views of the city.

Phuket was the last stop and that was intentional. An email from our travel coordinators asked me if the schedule was too much when I mentioned we were falling into bed tired every night. They said they could adjust the schedule. I said absolutely not! We want to do as much as we can! Phuket was going to be our relaxing, beach part of the trip. And it was wonderful! We spent 1 full day with John Gray Sea Caves, touring the caves. And once again, we had a huge 45-person boat all to ourselves. My husband and I were blown away as they kept assuring us in their broken English “Just the 2 of you! No one else!” They catered to us and rolled out a huge spread for lunch and dinner. It was very impressive, and we tipped them well for taking such attentive care of us.

As you have read, I can’t say enough about how incredible our whole trip was and the coordinators get the credit. Dan’s team was so great to work with! From the first Zoom call with Dan to the last tour guide making sure we were taken care of at the airport. Every step of the way was first class. Their team is amazing and went above and beyond our expectations with it. I highly recommend Dan’s company.

A woman on a boat delivers Thai snacks to April Milford and her family on their WOW Moment in Bangkok, Thailand.

A woman delivers Thai snacks to April Milford and her family. Photo: April Milford

I recently returned from a family trip to Thailand for my son’s graduation. I worked with Dan Fraser and his team. Though I’ve worked with many terrific travel advisors recommended by Wendy, I was blown away by how responsive Dan and his team were. They replied to my emails right away and if they were busy they sent a quick email telling me when I could expect to hear from them. They were amazing and made planning this trip a true pleasure!

We started our trip with two nights in Singapore, since we decided to fly Singapore Airlines, and then spent a week in Thailand. Though we would have liked to have explored more of Thailand, I knew that for us three cities in one trip was the right call, so we stayed in Bangkok and Phuket. The hotels Dan suggested were beautiful. We had several private tours in Bangkok and saw all the beautiful temples and landmarks, but the highlight of our time there was our boat tour through the canals. We had a private long tail boat that took us through the different riverside communities making several stops to see temples, markets and for lunch. Right before lunch we were surprised with an incredible WOW Moment when two small canoes pulled up alongside us. At first we didn’t realize they were there specifically for us. One canoe offered us coconuts and then the other made us special Thai treats (not easy to do while staying balanced on the water) which we were given along with a bottle of champagne. We loved it. Thank you Wendy!

We had two tours in Phuket, including one at an Elephant Sanctuary for rescued and retired elephants, which was great. The plan was to then have two days to relax at the pool and beach at our beautiful resort.

I would highly recommend Dan, Bank and the rest of their team if you’re planning a trip to Southeast Asia. They made planning our trip so easy.

Tony Ford-Hutchinson and his wife Jane having a drink in Bangkok, with Wat Arun aglow in the background.

Tony Ford-Hutchinson and wife Jane in Bangkok, with Wat Arun aglow in the background.

Despite having visited all the surrounding countries, for some reason we have never got beyond Bangkok airport! A two-day board meeting in Bangkok gave us the opportunity to combine this with a two-week trip to Thailand. The beginning of May is not peak tourist season and was hot. However, we lucked out as a bit of rain up north reduced the air pollution levels and the real rains started just after we left. We worked with Dan to figure out where to go and what we liked and did not like, and decided to start with Bangkok and then spend time in Northern Thailand at Chiang Mai and Chiang Rai.

The key to a personalized trip like this is the guides. We had two exceptional guides, Kob in Bangkok and Berm in Northern Thailand. Both were extremely flexible, very knowledgeable and took us to all sorts of interesting restaurants to try all the different Thai cuisines. In Bangkok on Day 1 we toured the creative district (Jane got two dresses made using a contact from a friend) and explored the waterways of Bangkok with a private longboat. Day 2 we explored all the key sites in Bangkok and on Day 3 we drove out to Ayutthaya, the ancient Siamese capital. Other highlights of Bangkok were a foodie’s tour around Chinatown, a cooking experience for Jane while I was in meetings and dining at two of the top 50 restaurants in the world, Gaggan Annand and Le Du.

We then flew up in the evening to Chiang Mai and stayed at the wonderful 137 Pillars House. On our first day we went up Doi Suthep, the mountain overlooking Chiang Mai, and explored the temples around there. The weather had cleared as a result of rains and we actually had great views. In the evening we drove around Chiang Mai in an electric Tuk Tuk and ate local specialties in the night market. We had specifically requested to learn about some of the textile weavings for which Northern Thailand is famous. Dan arranged for us to go to Studio Naena to meet Patricia Cheeseman, a renowned textile expert and author, where we had hands-on experience with tie-dying with natural indigo dye. The next day took us north of Chiang Mai for hiking and bamboo rafting down the Mae Tang river.

Our road trip to Chiang Rai was no ordinary road trip as we skirted the Myanmar border, stopping at various points including cooking lunch in bamboo containers with the Lahu hill tribe. In Chiang Rai we stayed at Pa Sak Tong (at very off-season rates!) where we had a whole 3-bedroom villa to ourselves complete with exercise room, steam room, private pool etc. To look after our every need, we had two excellent cooks, Nid and Kwanjai, and three outstanding butlers, Tai, Benny and Pleaw, all this on 28 acres looked after by 13 gardeners and overseen by the estate manager, John Dunbar! Needless to say, we tried to maximize our stay on the villa, although we did make a day trip to the Golden Triangle where we set foot in Myanmar, Laos and Thailand all on the same day. Another bonus for this location is that the dining experience at Native Food Lab is a short walk from the Villa. All in all, an amazing trip and thank you to Dan and his staff for organizing everything.

Exceeded Expectations. This is why I go through Wendy’s WOW List.

Communication was immediate and efficient. Dan and Raphael asked lots of questions and listened, really listened to what we were looking for in this trip to Thailand. Then Raphael put together this amazing well-paced itinerary. His friendliness, knowledge and attention to detail helped ease the process. He had arranged for the VIP service at the airport, which avoided the long line up at immigration. Car and driver were waiting with cold towels and refreshments in the car, and we were whisked away into…Bangkok traffic.

Hotels were first class and Raphael’s recommendation of The Siam was spot on. What a lovely boutique hotel. An oasis in Bangkok. Excellent service and beautiful rooms.

It was our guide Mr. Yo and driver Mr. Pop that made our trip fun and seamless. Friendly, kind, knowledgeable, attentive and very patient. They were with us from the beginning to the end of our trip. Mr. Pop had a stash of coconuts in the trunk every day and we had a fresh one every time we returned from an outing. He learnt quickly how much my husband loved them. They would stop along the way at different roadside stands and suggest we try something we would not know to ask for. Delicious Thai snacks or ingredients like Tamarind…what a revelation! Spotted some monkeys and they turned the car around, picked up some food for them and patiently waited for them to clamber down from the trees and take it from our hands. It felt very local and special.

All the local restaurants were excellent and we were introduced to so much more than Pad Thai and Green curry. Another of Raphael’s gentle suggestions was the tasting dinner at the Baan Phraya (instead of the dinner cruise I asked for), it was (chef’s kiss) mind blowing. Market and Cooking class with Chef Poo was outstanding and we came away with lots of recipes and respect for the work she does in her community.

Another evening that stands out amongst so many stellar ones was when we visited the biggest flower market in Asia where we were introduced to many native varieties. Yo bought a bunch of lotus flowers and in the temple courtyard he patiently showed us how to fold the petals of the lotus flower three different ways as an offering at the temple. It was so serene and spiritual listening to the monks and locals chanting.

I cannot recommend Dan’s team enough!

Many thanks to the wonderful people who helped make this an incredible experience.

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